Adult Social Care
Liverpool City Council Adult Social Care: 0151 459 2606
Sefton Council Adult Social Care: : 0345 140 0845
Activities other than ours across Sefton/Liverpool (Various) See info manual
Befriending Services (Sefton Befriending & Combat Isolation)
Befriending Service
Woolton Community Life Befriending Service
Wooltoncommunitylife.co.uk/home Call: 07709418533 – wooltoncl@gmail.com
Age UK Silverline:
Citizen’s advice contact details (Liverpool & Sefton)
Public service & government in Liverpool
0808 278 7840
Drop-in service:
Tue 9.30am – 2pm General advice
Debt advice only Thursday 9.30am – 12.30pm
CAB Speak: Drop-in service: Wednesday 9.30.
General advice Speke Training & Education Centre unit house, Evans Road L24 9HZ 0151-486-4933
Citizens Advice Sefton:
Advice Line: 0808 278 7841 – Mon-Fri – 9.30am-4.30pm
Debt Advice: 0151 318 6407 (24 hours) – leave a message with our Money Advice Team your name and telephone number and we will call you back in office hours (9-5 Mon-Fri)
For Help to Claim Universal Credit 0800 144 8 444 (freephone)
Mon – Fri 8am–6pm
Mon – Fri 8am–6pm
Read advice online click here (external link)
BSL Online
Bootle Advice Centre
297 Knowsley Road, L20 5DF (opposite May Logan Health Centre and North Park, next to the Ambulance Station). Open 9.30am-4pm
Southport Advice Centre – 23 Prince Street, Southport. PR8 1EG
(behind Southport Market and opposite Grace Church).
Open 9.30am-4pm
Adviceline
0808 278 7841 (freephone)
Mon – Fri 9.30am – 4.30pm
0808 278 7841 (freephone)
Mon – Fri 9.30am – 4.30pm
Text relay: 03444 111 445
Sefton Citizens Advice at Maghull Advice Centre:
Tuesdays, Wednesdays & Thursdays from 10am to 3.30m. The contact phone number is 0151 245 3895. Advice services are for residents of Maghull and Lydiate.
Citizens Advice Liverpool:
General Advice Line: 0808 278 7840, Mon-Fri – 9am-5pm
Debt Advice Line: 0300 330 1196, Mon to Fri 9am-5pm
(can self-refer online or through General Advice Line)
The Alzheimer’s Society: Alzheimer’s Society
Dementia Support Line: 0333 150 3456
(Befriending Service, for the Alzheimer’s Society, Caring Hands Charity)
Southport contact: 01704 539 96
Grants
Turn2us:
Turn2us is a national charity providing practical help to people who are struggling financially. Explore what financial support you can get through welfare benefits and grants based on your circumstances.
Benefits Calculator: benefits-calculator.turn2us.org.uk
Contact: Complete online find an advisor tool or online contact helpline form.
The LEAP Boiler Scheme offers assistance to fuel poor or vulnerable households to repair or replace broken or condemned boilers.
The LEAP Boiler Scheme is provided by AgilityEco along with its partners and funded by energy companies through the Warm Home Discount Industry Initiative Scheme.
Please note that proof of eligibility is now required before our advisors can make a referral to the scheme. All residents will need to have proof at the time of the visit/call. Please check the eligibility requirements and ensure residents have proof before making a referral
Liverpool City Council Citizens Support Scheme:
Emergency Limited Assistance Scheme – Sefton Council:
Sefton’s Emergency Limited Assistance Scheme (ELAS) is available to support local residents. This is for if you are experiencing severe hardship, a disaster or emergency. It is there to meet one-off needs and not ongoing expenses. For eligibility criteria (in receipt of benefits) and what it covers go to https://www.sefton.gov.uk/ELAS
Contact: Complete an online application form or call 0151 934 3377. Applications will only be considered from Monday to Friday 9am to 4pm.
Housing
The Whitechapel Centre
We’re open 365 days a year providing services to rough sleepers, people living in temporary accommodation and those at risk of becoming homeless.
Langsdale Street, Liverpool, L3 8DT
Call: 0151 207 7617
If you are in Liverpool and rough sleeping or have nowhere to stay, tonight contact us on 0300 123 2041 (24 hours, low cost from a mobile)
Vauxhall Community Law & Information Centre
We provide this service to residents of Vauxhall, Liverpool and Liverpool City Region.
We provide early legal advice in the hopes of avoiding more serious disputes down the line. If you are having problems relating to housing, please do get in touch to see what we can offer relating to advice and representation.
Call: 0151 360 7777
Liverpool City Council – Property Pool
Provides a link to the Property Pool website and information about bidding for social housing.
Housing Options – Liverpool City Council
If you have had to leave your home and cannot wait until Housing Options is open, call 0151 233 3044 (Freephone 0800 731 6844).
Sefton Council has joined with neighbouring Council’s to provide a Gateway system to assess, manage and allocate homelessness and housing related support services in the borough. Gateway to Housing & Support was created to provide improved access to short-term Housing Related Support services for single persons (and couples in some circumstances) within the Liverpool City Region.
Contact Sefton’s Housing Options Team first to discuss your case with them. Sefton’s Housing Options can be contacted on 0151 934 3541 or email housing.options@sefton.gov.uk
The Life Rooms:
Events Timetables are available online.
The Life Rooms is a free NHS service who provide a safe and welcoming space to meet others, access opportunities and learn about community resources. We offer support for those wanting to take the next steps in their life. Our services are available to anyone living in Liverpool or Sefton.
Welfare Benefit Advice, if we can’t offer them our service with Jane, then we’ll take their postcode and offer them the nearest from the info manual.
Such as CAB or the below
St Andrews Welfare Benefits Advice
16 Larkhill Lane, Clubmoor, Liverpool, L13 9BR- 0151 226 3406
Complete an online form: Money Advice Form
Merseyside Law Centre (added Oct 24) Welfare benefits advice for 65y+
(Liverpool and Knowsley only) 0151 452 2495
We are pleased to offer specialised services for individuals aged 65 and over. Our Older Person’s Advice Caseworker has extensive experience in social welfare and is well-versed in benefits for older adults, including
– Pension Credits
– Attendance Allowance
– Carer’s Allowance
– Housing Benefit
– Council Tax Benefit
– Discretionary Housing Payments
In addition to benefits, Specialist Welfare Officer will recognise housing law issues, advising clients on eviction processes and housing disrepair, and will refer these cases to our internal teams, including our housing solicitors, who have a strong track record in court handling possession notices and tenant rights.
Additionally, we will assist clients with debt-related matters by identifying needs and connecting them with our external partners for comprehensive financial support. This includes guiding clients through options like Breathing Space and facilitating referrals to specialised debt advisers when necessary.
Call – 0151 452 2495, or email Gabriele.ciuzelyte@merseysidelawcentre.co.uk
0151 360 7777
We provide advice on all benefits, particularly those for people who are sick, disabled, retired, unable to work, carers, lone parents, and anyone who is having difficulty getting any benefits they believe they may be entitled to. We also advise on appeals and provide representation at Social Security Appeal Tribunals.
